Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using Taptopick mobile app (the "Service") operated by Taptopick ("us", "we", or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.


By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to Taptopick certain personal information, such as your name, address and mobile phone number. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, may result in your inability to access and use the Services or Taptopick’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Taptopick in writing, you may only possess one Account.

The Service is not available for use by persons under the age of 13. You may not authorize third parties to use your Account, and you may not allow persons under the age of 13 to use the Services unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. In certain instances Taptopick or a Third Party Contractor may require you to provide proof of identity to access or use the Services, and you agree that you may be denied access or use of the Services if you refuse to provide proof of identity.


By creating an Account, you agree that the Services may send you informational app notification as part of the normal business operation of your use of the Services. You may opt-out of receiving app notification from Taptopick at any time by change it in your mobile phone Setting. You acknowledge that opting out of receiving app notification may impact your use of the Services.


Taptopick may, in Taptopick’s sole discretion, create promotional codes that may be redeemed for Account credit or other features or benefits related to a Third Party Contractors, subject to terms that Taptopick may establish on a per promotional code basis (“Promo Codes”).

You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by Taptopick, in advance in writing; (iii) may be disabled by Taptopick at any time for any reason without liability to Taptopick; (iv) are not valid for cash; and (v) may expire prior to your use. Taptopick reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Taptopick determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.


The minimum order price is as cited on Taptopick’s Services and may change from time to time.


You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. Taptopick does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.


It is our priority to supply the best care to your garment and we appreciate your trust.

Damaged Items

Although we are doing our best to prevent any damages to your garment, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. For any items deemed damaged, whether Taptopick may reimburse you by paying up to ten (10) times the charge for cleaning the item in which the damage occurred regardless of brand, price or condition of the garment.

Any damaged items must be reported to hello@taptopick.co and inspected by Taptopick, within twenty four (24) hours from date the damaged item was returned to you by Taptopick, through digital photos or in-person.

Lost Items

Any lost item must be reported within forty eight (48) hours of the delivery of the garments to hello@taptopick.co. All claims are reviewed on a case-by-case basis. Items are considered lost ten (10) days after the initial claim has been made. Any reimbursement for an item deemed lost by Taptopick shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item regardless of brand, price or condition of the garment.

Taptopick does not take responsibility for any loose items lost when submitted in a Taptopick bag, such as watches, jewelry, cufflinks, etc.


You can edit the time of a pickup or delivery at anytime before we assigned our Pickr for you or three hours before schedule. If you cancel the order when we have assigned our Pickr or within three hours of your delivery, we may charge a cancellation fee in a reasonable amount.

We hope to provide a convenient service to all our customers and can leave orders outside residences or with a doorman, provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Taptopick.

You have an option to ask us to leave your laundry with the doormen or other location, but Taptopick will not be responsible for any lost cause as a result.


We may provide interactive opportunities in the Services, including, without limitation, user ratings and reviews, saved favorites and saved instructions, (collectively, “Interactive Areas”) for the enjoyment of our users.

You represent and warrant that you are the owner or otherwise have the right to provide any information, comments, reviews, ratings or other materials or content submitted, posted or otherwise transmitted to the Services (“User Content”). In addition, in consideration of the Services accepting User Content, you hereby grant to Taptopick an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, print, display, modify, edit, remove, publicly perform, translate and create derivative works from and distribute or otherwise use and reproduce User Content on the Services and in all forms of media now known or hereafter invented, including but not limited to such uses as on and in the Services throughout the world in all forms of media now known or hereafter invented in perpetuity (collectively, the“Uses”) and the right to, in Taptopick’s sole option and discretion, attribute such User Content to the user submitting the User Content. In consideration of submitting User Content, you consent to the Uses of the User Content without further consideration, compensation, attribution, notification or other additional consideration and to Taptopick’s disclosure of any information related to your use of the Services in any capacity in connection with Taptopick’s display of your User Content on the Services. You also agree to indemnify and hold Taptopick harmless from any claim or demand, including reasonable attorneys’ fees, made by any party arising out of the Uses of the User Content that you submit on our Services. You waive any rights you may have in having the User Content edited, altered or changed in any manner not acceptable to you.

Some submissions or postings by users to certain parts of the Services, including, without limitation, Interactive Areas, will be public and posted in public areas on our Services. Taptopick and any contract or operational providers that conduct, operate and/or manage any portion of the Services will not be responsible for the action of any users or third parties with respect to any information, materials or content posted, uploaded or transmitted on the Services.

By participating in any of the aforementioned activities, all users agree to follow the Services standards of conduct. Taptopick reserve the right to change, delete or remove, in part or in full, any postings in Interactive Areas and to terminate or suspend access to such areas of the Services for conduct that we believe, in our sole discretion, interferes with other peoples’ enjoyment of our Services. Taptopick will also cooperate with local, state and/or federal authorities to comply with applicable law.


By using and accessing the Services, you agree that you will not use the Services for any unlawful purpose or engage in any use prohibited by this Agreement. You further agree that you will not use the Services in any manner that could damage, disable, overburden or impair any Taptopick server, or the network(s) connected to any Taptopick server, or interfere with any other party’s use and enjoyment of the Services. You may not attempt, through any means, to gain unauthorized access to any part of the Services, other account, computer system or network connected to any Taptopick server. 


Taptopick reserves the right, in its sole discretion, to monitor any and all use of the Services.


Taptopick reserves the right to seek all remedies available at law and in equity for violations of the Agreement, including the right to block access from a particular Internet address to the Services.


You understand that use of the Services may result in payments by you for the services you receive (“Charges”). After you have received the full service obtained through your use of the Service and Applications, Taptopick will process payment of the applicable Charges.

All payment in Taptopick is using Taptopick credits that can be purchase inside the mobile app. Taptopick credits can be purchase with your preferred payment method, either credit card or bank transfer, designated in your Account. All payment processing, occurs directly through the Service using Veritrans, a third party payment gateway service. We will send you a receipt by email for any Taptopick credits purchase. No order can be made without Taptopick credits. Your Taptopick credits will be deducted at the end of the Services with your own full control using a unique PIN that is only known and can be changed by you. No payment can be made without inserting PIN information to our Pickr mobile app.

Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Taptopick. Any request for lower Charges or disagreement with the Charges should be addressed to Taptopick by contacting hello@taptopick.co.

Taptopick reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in Taptopick’s sole discretion.

Taptopick may from time to time provide certain users with promotional offers and discounts that may result in different Charges for the same or similar Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.


All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.



These Terms shall be governed and construed in accordance with the laws of Indonesia, without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.



We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.



If you have any questions about these Terms, please contact us at hello@taptopick.co

© 2016 Taptopick. All rights reserved

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